REFUND, CANCELLATION AND PAYMENT POLICY

Last Updated: 21 September 2026

This Refund, Cancellation and Payment Policy (“Policy”) applies to payments, purchases, subscriptions, credits, Contact Access, Leads, services and payment-related functionality offered through BedR and ManagR, operated by BedR Realcon Private Limited.

This Policy should be read with our Terms and Conditions and Privacy Policy.

1. COMPANY DETAILS

BedR Realcon Private Limited

CIN: U82990MP2025PTC077727
GSTIN: 23AANCB7398C1ZH

Registered Office:

E-1/79, Arera Colony,
R.S. Nagar, Huzur,
Bhopal – 462016,
Madhya Pradesh, India

Websites:

bedrindia.com
managr.in

Customer Support:

contact@bedrindia.com
08048795182

2. GENERAL NO-REFUND PRINCIPLE

Except where:

1. applicable law expressly requires otherwise;
2. there has been a duplicate or erroneous debit for the same transaction;
3. payment has been received but the purchased BedR or ManagR Service has not been delivered or initiated at all due solely to a verified technical failure attributable to the Company; or
4. the Company expressly agrees otherwise in writing,

all purchases made through BedR and ManagR are final and non-refundable once the applicable Service, access, credit, process or third-party order has been delivered, made available, initiated, activated, transmitted or consumed.

This Policy applies even if the User subsequently:

• changes their mind;
• no longer needs the Service;
• does not use the Service;
• does not obtain the commercial outcome expected;
• ceases using BedR or ManagR;
• deletes their account;
• finds another Property;
• finds another tenant;
• independently completes a transaction elsewhere;
• fails to use available credits;
• fails to follow up with a Lead;
• is dissatisfied for reasons unrelated to the Service actually purchased.

The Company's responsibility is to provide the particular Service purchased, not to guarantee the User's desired commercial or rental outcome unless expressly stated otherwise.

3. NO GENERAL COOLING-OFF OR CHANGE-OF-MIND REFUND

Where a digital Service begins immediately after purchase, the User requests and authorises immediate commencement of that Service.

Once performance has begun, the purchase cannot ordinarily be cancelled merely because the User has changed their mind.

Where applicable law provides a mandatory cancellation or refund right that cannot lawfully be excluded, that right will remain unaffected.

4. BEDR CONTACT ACCESS

Any amount paid to obtain access to:

• Owner contact details;
• Owner communication;
• property contact information;
• Contact Access;
• contact credits;
• property-contact bundles;
• Contact Packs;
• cart-based contact purchases

is non-refundable once the relevant contact or communication access has been made available.

A Contact Access purchase is payment for access to the relevant contact or communication functionality.

It is not payment for a guaranteed rental.

5. OWNER DOES NOT RESPOND

No refund will be provided solely because:

• an Owner does not answer a telephone call;
• an Owner does not reply to WhatsApp;
• an Owner does not reply through BedR chat;
• an Owner replies late;
• an Owner is temporarily unavailable;
• an Owner does not wish to speak to the Customer.

Once valid Contact Access has been delivered, BedR's purchased digital service has been supplied.

6. PROPERTY BECOMES UNAVAILABLE

No refund will ordinarily be provided for delivered Contact Access merely because:

• a room has subsequently been occupied;
• a bed is no longer available;
• another Customer books first;
• availability changed;
• the Owner failed to promptly update availability;
• the Customer's requested move-in date is unavailable.

Property inventory can change independently of BedR.

Where the purchased Service was Contact Access and the Contact Access itself was delivered, the Service is treated as supplied.

Nothing in this clause overrides a mandatory remedy for materially deficient or misrepresented services under applicable law.

7. CUSTOMER IS REJECTED BY OWNER

No refund will be provided merely because an Owner:

• rejects the Customer;
• applies eligibility requirements;
• does not accept a particular gender or occupancy arrangement where lawfully permitted;
• refuses negotiation;
• requires documents;
• changes commercial terms;
• requires a particular deposit;
• does not agree to the Customer's preferred move-in date.

BedR does not guarantee acceptance by an Owner.

8. CUSTOMER CHANGES THEIR MIND

Contact Access remains non-refundable where a Customer:

• decides not to move;
• chooses another Property;
• leaves the city;
• changes budget;
• changes locality;
• decides to use a broker;
• decides to stay with friends or family;
• independently contacts another Property;
• no longer requires accommodation.

9. CONTACT PACKS

All Contact Packs are non-refundable once purchased and activated or made available to the User, subject to mandatory legal rights.

Partial use does not create a right to a partial refund.

For example, if a Customer purchases access to multiple contacts and uses only some of them, unused units are not refundable merely because the Customer no longer requires them.

10. UNUSED CONTACT CREDITS

Unused Contact Access, credits or units:

• have no cash value;
• cannot ordinarily be redeemed for money;
• cannot be transferred between unrelated accounts;
• cannot be resold;
• do not create an entitlement to refund.

Any validity period displayed at purchase will apply.

11. PROMOTIONAL AND FREE CREDITS

Complimentary, promotional, bonus or goodwill credits:

• are not redeemable for cash;
• cannot be refunded;
• may have a separate expiry;
• may be withdrawn where obtained through abuse or fraud.

12. BEDR RELATIONSHIP MANAGER OR ASSISTED SEARCH

Fees paid for:

• Relationship Manager assistance;
• assisted search;
• search-advisor services;
• personalised recommendations;
• Customer support packages;
• premium search services

are non-refundable once the applicable service has commenced.

A Relationship Manager does not guarantee that:

• a suitable Property will exist;
• the Customer will select a Property;
• the Customer will move in;
• an Owner will accept the Customer;
• a transaction will close.

13. VISIT-RELATED SERVICES

Where BedR charges for a visit, visit pack, visit-management feature or assisted visit, the fee is non-refundable once:

• the visit slot has been confirmed;
• resources have been allocated;
• a representative has been assigned;
• the visit-related Service has commenced.

Where a rescheduling option is provided, rescheduling does not create a right to refund.

14. CUSTOMER NO-SHOW

No refund will be provided where the Customer:

• does not attend;
• arrives substantially late;
• cannot be contacted;
• changes their mind;
• independently visits at another time;
• fails to follow visit instructions.

BedR may provide rescheduling at its discretion.

15. OWNER NO-SHOW

Where a paid visit-related Service cannot be provided solely because of an Owner no-show, BedR may, at its discretion and depending upon the specific Service:

• reschedule the visit;
• provide replacement access;
• provide a platform credit; or
• where required by law, refund the applicable amount.

A cash refund is not automatically required where an equivalent replacement Service can lawfully and reasonably be provided.

16. OWNER LEADS — STRICTLY NON-REFUNDABLE

All Lead purchases by Owners through BedR or ManagR are non-refundable once Lead information has been delivered or made accessible.

This applies to:

• individual Leads;
• Lead packs;
• Lead bundles;
• Lead credits;
• subscription Lead allocations;
• promotional Lead packages.

Lead fees are charged for access to a prospective rental enquiry, not for a completed rental transaction.

17. NO LEAD CONVERSION GUARANTEE

No refund will be provided merely because:

• the Lead does not answer;
• the Lead does not reply;
• the Lead changes their mind;
• the Lead finds another Property;
• the Lead has already spoken to another Owner;
• the Lead does not visit;
• the Lead does not book;
• the Lead's budget does not ultimately match;
• the Lead's requirements change;
• the Owner cannot convert the Lead;
• the Lead negotiates and does not proceed.

BedR does not sell guaranteed bookings.

18. DUPLICATE LEADS

Lead access remains non-refundable.

Where BedR determines that a technical error supplied the same Lead more than once in a manner inconsistent with the purchased product, BedR may, at its sole discretion and where appropriate:

• replace the Lead;
• issue a Lead credit; or
• take another reasonable corrective step.

This does not create a general entitlement to cash refunds for Leads.

19. MANAGR SUBSCRIPTIONS

Payments made for ManagR subscriptions, paid plans or premium functionality are non-refundable once the relevant subscription period begins.

This includes monthly, quarterly, annual or other billing periods.

The User receives access for the purchased billing period even where the User chooses not to use all available functionality.

20. CANCELLING A MANAGR SUBSCRIPTION

Where recurring billing is enabled, a Business User may cancel future renewal.

Cancellation ordinarily means:

• the subscription will not renew after the current paid period;
• access may continue until the end of the current paid period;
• previously paid subscription fees will not be refunded.

Cancellation does not retrospectively cancel a billing period that has already commenced.

21. MID-CYCLE CANCELLATION

A Business User cancelling ManagR during a paid billing cycle is not entitled to:

• a prorated refund;
• refund for unused days;
• refund for unused beds;
• refund for unused properties;
• refund for unused staff accounts;
• refund because the business stopped operating.

22. PLAN DOWNGRADES

A downgrade ordinarily takes effect at the next applicable billing cycle.

Downgrading does not create a refund for the difference between plans during a billing period already purchased.

23. MANAGR WEBSITE BUILDER

Payments for:

• website setup;
• website plans;
• premium templates;
• customisation;
• hosting;
• configuration;
• integration setup

are non-refundable once work or provisioning has commenced.

24. DOMAIN REGISTRATION

Domain-name charges are non-refundable once the registration, renewal or transfer request has been submitted to the domain registrar.

Users are responsible for verifying:

• domain spelling;
• chosen extension;
• registration details.

A mistaken domain selection by the User does not create a refund right after registration.

25. E-STAMP — NON-REFUNDABLE

E-stamp orders are non-refundable once the e-stamp request has been submitted for processing, stamp duty has been remitted, the e-stamp has been procured or the relevant third-party process has commenced.

This applies even where the User subsequently discovers that:

• a party's name was entered incorrectly;
• the address was entered incorrectly;
• the wrong Property was entered;
• the wrong agreement type was selected;
• the wrong amount was entered;
• the parties decide not to execute the agreement;
• the tenancy does not proceed;
• the agreement is later cancelled;
• the User changes their mind.

Users must verify all information before confirming an e-stamp request.

26. STAMP DUTY

Stamp duty may be remitted to government or authorised systems.

Once remitted or processed, BedR/ManagR may not have the ability to recover the amount.

Any statutory procedure for cancellation or refund of stamp duty, where available, is separate from ManagR's refund policy and may require the User to approach the applicable authority.

ManagR does not guarantee that a government authority will approve a stamp-duty refund.

27. E-SIGN — NON-REFUNDABLE

Charges for electronic-signature or execution services are non-refundable once:

• the signing request has been generated;
• the document has been transmitted to the e-sign provider;
• authentication has begun;
• an e-sign transaction has been consumed.

The transaction remains non-refundable even where one or more parties subsequently refuse to sign.

28. KYC — NON-REFUNDABLE

Charges for KYC, identity verification or document verification are non-refundable once the verification request has been submitted to the relevant provider.

No refund will be provided because:

• verification fails;
• a document is rejected;
• information does not match;
• the User abandons the process;
• the User subsequently no longer requires verification.

The fee is for the verification process, not for a guaranteed successful result.

29. POLICE VERIFICATION — NON-REFUNDABLE

Where ManagR charges for initiating or facilitating police verification, the fee is non-refundable once the request has been submitted or processing has commenced.

ManagR does not control:

• police processing time;
• government systems;
• verification outcomes;
• requests for additional documents.

30. DOCUMENTATION SERVICES

Charges for:

• agreements;
• document generation;
• notices;
• digital documentation;
• document workflows

are non-refundable after document generation or the applicable process begins.

31. WHATSAPP, SMS AND COMMUNICATION CREDITS

Amounts paid for:

• WhatsApp message credits;
• SMS credits;
• communication packages;
• messaging usage;
• messaging subscriptions

are non-refundable once purchased or allocated, except where mandatory law requires otherwise.

Unused credits have no cash value.

32. AI CALLING AND VOICE CREDITS

Fees or credits relating to:

• AI voice calls;
• automated calls;
• telephone usage;
• call minutes;
• call packages;
• AI communication services

are non-refundable once purchased or consumed.

Failed connections may still incur third-party telecommunications or provider costs depending upon the underlying provider's charging model.

33. ACCOUNTING OR REPORTING SERVICES

Fees paid for premium accounting, reporting, analytics or business-management functionality are non-refundable once the applicable functionality or billing period has been activated.

Outputs do not guarantee:

• tax savings;
• financial outcomes;
• accounting acceptance;
• audit results.

34. UTILITY AND ELECTRICITY FEATURES

Fees charged for automated electricity splitting, billing workflows or utility functionality are non-refundable after the calculation, billing or processing service has been performed.

A dispute concerning the underlying electricity amount must be resolved between the relevant Owner, tenant and utility provider.

35. RENT COLLECTION THROUGH MANAGR

This section is extremely important.

Where ManagR enables a tenant to pay:

• rent;
• security deposit;
• maintenance;
• electricity;
• utility bills;
• food charges;
• penalties;
• booking amounts;
• move-in amounts;
• other amounts owed to a Property Owner,

ManagR is facilitating payment technology and/or payment processing.

The underlying amount is payable in connection with the relationship between the tenant and Property Owner.

36. MANAGR DOES NOT DECIDE RENT REFUNDS

Unless expressly agreed otherwise for a specific product, ManagR does not independently determine whether a tenant is entitled to:

• rent refund;
• deposit refund;
• booking refund;
• maintenance refund;
• electricity refund;
• overpayment refund;
• move-out refund;
• cancellation refund.

The tenant must discuss and resolve such matters with the relevant Property Owner.

37. OWNER AUTHORITY REQUIRED FOR RENT REFUNDS

Where a payment has already been collected for or settled to a Property Owner, any refund request must ordinarily be approved or initiated by the Property Owner.

ManagR may provide:

• technical functionality;
• support;
• refund processing assistance;
• transaction information

but ManagR does not assume the Owner's financial obligation.

38. PROPERTY OWNER REFUND POLICIES

Owners may establish their own policies concerning:

• security deposits;
• booking amounts;
• advance rent;
• notice periods;
• lock-in periods;
• cancellations;
• move-out;
• deposit deductions;
• damages;
• rent adjustments.

These are arrangements between the Owner and tenant.

ManagR's use as payment software does not mean ManagR endorses or guarantees those policies.

39. SECURITY DEPOSIT

Where security deposit is paid to or for an Owner through ManagR, responsibility for returning the deposit remains with the Owner unless a specific Service expressly provides otherwise.

ManagR does not guarantee deposit repayment merely because the original deposit was processed using ManagR.

40. BEDR PROPERTY PAYMENTS

Where BedR facilitates a Property-related payment, the checkout or payment page should identify what the amount represents.

Amounts payable to an Owner are subject to the applicable Owner/rental arrangement.

Amounts payable to BedR for its own Service are governed by this Policy.

41. PAYMENT GATEWAY FEES

Payment processing may involve third-party gateway, banking or transaction charges.

Where a refund is legally or contractually due, payment-gateway or banking treatment will depend upon the applicable provider and law.

BedR/ManagR does not guarantee that third-party fees are themselves refundable.

42. PAYMENT FAILURE

A payment shown as failed may nevertheless temporarily appear as debited by the User's bank.

In such cases, the amount may be automatically reversed by the banking or payment network.

Users should first check the transaction status and bank statement.

43. DUPLICATE PAYMENT

If the same BedR/ManagR transaction is genuinely charged more than once because of a verified payment-system error, the duplicate amount may be refunded after verification.

The underlying valid purchase remains non-refundable.

44. ERRONEOUS DEBIT WITHOUT SERVICE CREATION

Where:

• money is successfully debited;
• the transaction is confirmed to BedR/ManagR;
• no corresponding Service, credit, subscription or order is created;
• and the error is attributable to the payment or Platform flow,

the Company may either:

• deliver the originally purchased Service; or
• process a refund where delivery cannot reasonably be completed.

45. FAILED THIRD-PARTY SERVICE

Where a third-party Service request has not been successfully initiated and no underlying cost has been incurred, BedR/ManagR may determine the appropriate remedy.

Where the third-party process has already been initiated or charged, the Service is generally non-refundable.

46. REPLACEMENT OR CREDIT INSTEAD OF CASH REFUND

Where legally permissible, BedR/ManagR may correct a service issue by:

• re-performing the Service;
• replacing the digital access;
• restoring a credit;
• providing equivalent access;
• providing Platform credit.

A service issue does not automatically entitle the User to a cash refund where a legally adequate alternative remedy is available.

47. REFUNDS REQUIRED BY LAW

Nothing in this Policy limits a refund, remedy or consumer right that cannot legally be excluded.

Where applicable law requires BedR/ManagR to provide a refund because a Service was:

• not supplied;
• materially deficient;
• materially different from what was advertised or agreed;
• otherwise subject to a mandatory statutory refund right,

the Company will comply with such legal requirement.

This statutory exception must not be interpreted as creating a general discretionary refund policy.

48. HOW APPROVED REFUNDS ARE PROCESSED

Where a refund is approved, it will ordinarily be sent to the original payment method where technically possible.

The User may be required to provide:

• transaction ID;
• payment reference;
• registered telephone number;
• email address;
• payment date;
• amount;
• supporting evidence.

49. REFUND PROCESSING TIME

Once an eligible refund has been approved and initiated by BedR/ManagR, the final credit time depends upon:

• payment gateway;
• bank;
• card network;
• UPI provider;
• payment method.

BedR/ManagR is not responsible for additional banking processing time after a refund has successfully been submitted to the payment network, although we may assist with tracing where reasonably possible.

50. BANK REFERENCE NUMBERS

Where available, BedR/ManagR may provide a payment gateway refund reference, ARN or similar reference.

Users may need to provide this reference to their bank.

51. CHARGEBACKS

Users retain legitimate rights to dispute genuinely unauthorised or incorrect transactions through their payment provider.

However, Users must not initiate a false chargeback for a valid Service that was knowingly purchased and delivered.

We may provide payment providers with:

• acceptance records;
• login history;
• Service-delivery records;
• contact-unlock records;
• Lead-delivery records;
• invoices;
• communication history;
• transaction logs

to demonstrate that the Service was supplied.

52. FRAUDULENT CHARGEBACKS

Where there is reasonable evidence of chargeback abuse, we may:

• suspend the account;
• restrict future purchases;
• cancel unused promotional credits;
• challenge the chargeback;
• preserve relevant transaction evidence;
• pursue recovery where legally appropriate.

53. ACCOUNT TERMINATION FOR USER BREACH

Where the Company suspends or terminates an account due to:

• fraud;
• harassment;
• scraping;
• platform abuse;
• payment abuse;
• fake Listings;
• fake Leads;
• unauthorised resale;
• material breach of Terms,

amounts already paid are non-refundable to the extent permitted by law.

54. VOLUNTARY ACCOUNT DELETION

Deleting a BedR or ManagR account does not create a right to refund:

• unused contacts;
• Leads;
• subscription fees;
• credits;
• messaging credits;
• website fees;
• e-stamp charges;
• KYC charges;
• other Services.

Users should use available Services before voluntarily closing an account where applicable.

55. COMPANY DISCONTINUATION

If BedR/ManagR permanently discontinues a paid Service before delivering a material portion of a prepaid entitlement, the Company may provide:

• replacement functionality;
• account credit;
• prorated adjustment;
• refund where legally required.

This clause does not apply where discontinuation results from User breach, fraud, law or third-party termination outside the Company's reasonable control and applicable law does not require a refund.

56. PROMOTIONS

Discounts, vouchers and promotional pricing:

• do not have cash value;
• are not separately refundable;
• may expire;
• may have eligibility restrictions.

Where an eligible paid transaction is refunded, promotional value may not be refunded as cash.

57. PRICE CHANGES

Future price reductions do not entitle previous customers to refunds.

For example, if a Contact Pack later becomes cheaper, Customers who purchased earlier at the then-displayed price are not entitled to the difference.

Similarly, future promotional pricing does not apply retrospectively.

58. TAXES

Refund treatment for GST or other tax components will follow applicable law and accounting requirements.

Where the underlying payment is non-refundable, the associated tax component is also ordinarily non-refundable.

59. INVOICES AND CREDIT NOTES

Where required, the Company may issue:

• invoices;
• revised invoices;
• credit notes;
• accounting adjustments

for approved cancellations or refunds.

60. REQUESTING SUPPORT

Questions regarding payments may be sent to:

contact@bedrindia.com

or raised through:

08048795182

The User should provide:

• registered name;
• registered mobile number;
• transaction ID;
• payment date;
• amount;
• relevant Service;
• description of the issue.

61. REFUND REQUESTS DO NOT SUSPEND OTHER OBLIGATIONS

Submitting a refund request does not automatically:

• pause rent;
• pause subscription obligations;
• reverse settlement;
• cancel a tenancy;
• terminate an agreement;
• waive other amounts owed.

62. RENTAL DISPUTES

BedR/ManagR is not required to adjudicate disputes between Owners and tenants concerning:

• deposit deductions;
• property damage;
• unpaid rent;
• advance rent;
• notice periods;
• move-out charges;
• maintenance;
• electricity;
• lock-in;
• cancellation;
• room condition.

The parties must resolve those issues under their rental arrangement and applicable law.

63. PAYMENT DOES NOT GUARANTEE PROPERTY RIGHTS

A transaction processed through BedR or ManagR does not independently establish:

• tenancy;
• possession;
• ownership;
• right of entry;
• legal title;
• lease validity.

Those rights arise from the agreement between the relevant parties and applicable law.

64. FORCE MAJEURE AND THIRD-PARTY FAILURES

Payment or Service completion may be delayed because of:

• banking outages;
• payment-network failures;
• telecom failures;
• government-system outages;
• natural disasters;
• cyber incidents;
• infrastructure failures;
• third-party provider outages.

We will take reasonable steps to complete or reconcile affected transactions.

65. MANAGR AS TECHNOLOGY PROVIDER

The fact that a rental payment is displayed, recorded or processed in ManagR does not make ManagR:

• landlord;
• tenant;
• escrow agent;
• guarantor;
• arbitrator of the rental dispute;
• custodian of the security deposit

unless a separate written product expressly states otherwise.

66. NO IMPLIED REFUND PROMISE

Statements by:

• Owners;
• caretakers;
• field staff;
• unauthorised representatives;
• third parties

do not modify this Policy unless the Company expressly confirms the change through an authorised channel.

An Owner's promise to refund rent or deposit is that Owner's responsibility.

67. EXCEPTIONS MUST BE AUTHORISED

Any discretionary refund, credit or exception granted on one occasion:

• does not amend this Policy;
• does not create a precedent;
• does not create an entitlement for future transactions.

68. CHANGES TO THIS POLICY

We may revise this Policy prospectively.

The version displayed at the time of a transaction will ordinarily govern that transaction, subject to applicable law.

Material changes will not be used retrospectively to remove mandatory consumer rights.

69. GOVERNING LAW

This Policy is governed by the laws of India.

Mandatory rights under applicable consumer-protection law remain unaffected.

70. POLICY SUMMARY

For clarity:

BedR Customer Contact Access: Non-refundable once delivered.

BedR Contact Packs: Non-refundable.

Unused Contact Credits: Non-refundable and not redeemable for cash.

Assisted Search / Relationship Manager: Non-refundable once service begins.

Visits: Non-refundable once the applicable paid service begins, subject to mandatory law.

Owner Leads: Strictly non-refundable once delivered.

ManagR Subscription Fees: Non-refundable for the active billing period.

Website Builder / Setup: Non-refundable once work begins.

Domains: Non-refundable after registrar submission.

E-Stamp: Non-refundable once submitted or processing begins.

E-Sign: Non-refundable once initiated.

KYC: Non-refundable once initiated.

Police Verification: Non-refundable once initiated.

WhatsApp/SMS Credits: Non-refundable.

AI Calling / Voice Credits: Non-refundable.

Accounting / Analytics Features: Non-refundable.

Rent / Deposit / Utility Payments to an Owner: Refund must be discussed with and approved by the relevant Property Owner. ManagR does not independently decide the refund.

Duplicate or erroneous debit: May be refunded after verification.

Complete failure to provide the purchased Service due to BedR/ManagR error: Service may be re-performed, replaced, credited or refunded as appropriate.

Mandatory statutory refund rights: Remain unaffected.

71. ACCEPTANCE

By purchasing or using a paid BedR or ManagR Service, the User confirms that they have been given an opportunity to review this Policy and accepts the applicable refund and cancellation conditions.

Where a checkout page contains additional product-specific terms, those terms apply together with this Policy.

BedR and ManagR are products operated by BedR Realcon Private Limited.