Terms and Conditions

BedR Terms and Conditions

Last Updated: December 13, 2025

Effective Date: December 13, 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE BEDR PLATFORM. BY ACCESSING OR USING THE BEDR WEBSITE, MOBILE APPLICATION, OR ANY OF ITS SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE PLATFORM.

1. Definitions

In these Terms and Conditions, the following terms shall have the meanings assigned to them below:

"BedR", "We", "Us", "Our" refers to BedR India Private Limited, a company incorporated under the Companies Act, 2013, operating the platform at bedrindia.com and its associated mobile applications.
"Platform" refers to BedR's website, mobile application, and all associated digital services.
"User" refers to any individual who accesses or uses the Platform, whether as a Tenant or an Owner.
"Tenant" refers to any individual using the Platform to search for, visit, or book a PG accommodation, hostel, or co-living space.
"Owner" refers to any individual or entity that lists a property on the Platform.
"Listing" refers to any property listed on the Platform by an Owner.
"Visit" refers to a physical inspection of a listed property facilitated by BedR.
"Booking" refers to a confirmed arrangement between a Tenant and an Owner, facilitated through the Platform.
"Token Amount" refers to a partial advance payment made by a Tenant to an Owner to confirm interest in a property.
"Service Fee" refers to the fee charged by BedR to Tenants for facilitating bookings through the Platform.
"Visit Fee" refers to the fee charged by BedR to Tenants for facilitating a property visit.
"Agreement" refers to these Terms and Conditions, along with the Privacy Policy and any other policies published on the Platform.

2. About BedR — Marketplace Disclaimer

BedR is an online marketplace platform that facilitates discovery, visits, and bookings between Tenants and property Owners. BedR does not own, operate, manage, control, or maintain any property listed on the Platform.
BedR is an intermediary as defined under Section 2(1)(w) of the Information Technology Act, 2000, and operates in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
BedR does not endorse any Owner, Listing, or property. All Listings are published in good faith based on information voluntarily provided by Owners. BedR does not independently verify, inspect, or guarantee the accuracy, completeness, or truthfulness of any Listing.
BedR is not a real estate broker, agent, or property manager. Nothing on the Platform shall be construed as constituting a brokerage, agency, or management relationship between BedR and any User.
The agreement for accommodation is strictly between the Tenant and the Owner. BedR is not a party to this agreement and assumes no liability arising from it.

3. Eligibility and User Registration

The Platform may be accessed and used only by individuals who are 18 years of age or older and are legally capable of entering into a binding contract under the Indian Contract Act, 1872.
Individuals below the age of 18 may use the Platform only with the express consent, supervision, and involvement of a parent or legal guardian.
To access certain features of the Platform, Users may be required to create an account by providing accurate and complete information including their name, mobile number, and email address.
Users are solely responsible for maintaining the confidentiality of their account credentials. BedR shall not be liable for any loss or damage arising from unauthorised access to a User's account.
BedR reserves the right to suspend or terminate any account that provides false, inaccurate, or misleading information, or that is found to be in violation of these Terms.
By registering on the Platform, Users represent and warrant that all information provided is true, accurate, and current.

4. User Guidelines and Acceptable Use

Users agree to use the Platform solely for lawful purposes and in a manner consistent with all applicable laws and regulations in India.

4.2 Users shall not:

Use the Platform to post, transmit, or share any content that is false, misleading, defamatory, obscene, or harmful to any person or entity
Attempt to circumvent, bypass, or interfere with the Platform's security or access controls
Use automated tools, bots, scrapers, or similar means to access or extract data from the Platform without prior written consent from BedR
Impersonate any person or entity or misrepresent their affiliation with any person or entity
Use the Platform to solicit or collect personal information of other Users without their consent
Post or transmit any content that infringes upon the intellectual property rights of any third party
Use the Platform to conduct any fraudulent, illegal, or unauthorised activity
Engage in any conduct that restricts or inhibits any other User's use or enjoyment of the Platform
Attempt to gain unauthorised access to any part of the Platform or its underlying systems
Introduce any virus, malware, or malicious code into the Platform

4.3 Owners shall not:

List properties they do not have the legal right to rent out
Provide false, misleading, or outdated information in any Listing
Post photographs that do not accurately represent the current condition of the property
Charge amounts or impose conditions not disclosed in the Listing
Discriminate against Tenants on the basis of religion, caste, gender, nationality, or any other protected characteristic

4.4 Tenants shall not:

Book a property with no genuine intention of moving in
Misrepresent their identity, employment, or personal circumstances to an Owner
Engage in any conduct that causes disruption, harm, or discomfort to an Owner or other residents

Violation of any of the above guidelines may result in immediate suspension or permanent termination of the User's account, at BedR's sole discretion, without notice or liability.

5. Listings and Listing Accuracy

All Listings on the Platform are created and managed by Owners. BedR publishes these Listings as provided and does not independently verify or inspect any property before or after it is listed.
BedR does not guarantee that Listing photographs accurately represent the current condition of the property, that all amenities or features described are available and functional, that pricing and availability information is current and accurate at all times, or that the property is free from any legal disputes, encumbrances, or claims.
Tenants are strongly advised to visit the property in person and verify all details directly with the Owner before making any payment of any kind.
BedR reserves the right to remove, modify, or suspend any Listing at any time without notice if it is found to be inaccurate, misleading, fraudulent, or in violation of these Terms.
Owners are solely responsible for the accuracy and completeness of their Listings and shall indemnify BedR against any claims arising from inaccurate or misleading Listing content.

6. Visits and Visit Fees

BedR facilitates physical visits to listed properties upon payment of a Visit Fee by the Tenant. The Visit Fee is charged for the service of scheduling and coordinating the visit and does not constitute a booking, reservation, or guarantee of accommodation.
Visit Fees are strictly non-refundable under all circumstances once a visit has been scheduled and confirmed, including the Tenant's inability to attend for personal reasons, scheduling conflicts or change of plans, or the Tenant's decision not to proceed with the property after the visit.
In the event that a property is found to be unavailable or unable to accommodate a visit at the scheduled time through no fault of the Tenant, BedR will issue a Visit Credit entitling the Tenant to one complimentary visit to an alternate property of their choice, subject to availability.
Visit Credits are non-transferable and non-encashable, valid for 30 days from the date of issuance, subject to availability of alternate properties, and not a guarantee that an alternate property of similar preferences will be available.
BedR makes no representation or guarantee regarding the outcome of any visit, including whether the Tenant will find the property suitable or whether the Owner will confirm availability.
BedR agents facilitating visits are representatives of BedR for the purpose of coordination only. They are not authorised to make any representations about the property, the Owner, or the terms of accommodation.

7. Bookings

A Booking is confirmed when a Tenant and an Owner mutually agree to proceed with an accommodation arrangement and the relevant details are recorded on the Platform.
BedR facilitates the Booking process but is not a party to the Booking agreement. The Booking agreement is strictly between the Tenant and the Owner.
BedR does not guarantee the availability of any property at the time of Booking. Confirmed Bookings are subject to the Owner's final acceptance.
BedR shall send a written Booking confirmation to the Tenant upon successful completion of the Booking process, including property details, move-in date, and amounts processed through the Platform.
Any changes to the Booking terms, including rent, deposit, or move-in date, must be agreed upon directly between the Tenant and the Owner. BedR is not responsible for facilitating or enforcing such changes.

8. Payments, Tokens, Deposits and Rent

BedR processes token amounts, security deposits, and rent payments on behalf of property Owners as a payment facilitator. Upon receipt of any such payment from the Tenant, BedR transfers the amount directly to the Owner. BedR does not retain, hold, or have any beneficial interest in any token amount, deposit, or rent collected.
BedR acts solely as a payment passthrough and is not a party to the financial arrangement between the Tenant and the Owner.
The only amount retained by BedR in any transaction is its Service Fee.
Token amounts, once processed and transferred to the Owner, are strictly non-refundable by BedR.
BedR is not liable to process any refund of token amounts, security deposits, or rent under any circumstances. Any such refund requests must be raised directly with the Owner.
BedR shall not be held responsible for any payment disputes between the Tenant and the Owner, including disputes regarding the quantum, timing, or conditions of any refund.
BedR is not responsible for any additional fees, charges, or deductions made by payment processors or banking institutions in connection with any transaction processed through the Platform.
In the event that a transaction is flagged as suspicious or potentially fraudulent, BedR reserves the right to withhold the transfer of funds pending verification. BedR shall not be liable for any delay in transfer arising from such verification.

9. Service Fee

BedR charges a Service Fee to Tenants upon successful completion of a Booking. The Service Fee is clearly communicated to the Tenant before confirming the Booking.
The Service Fee is strictly non-refundable once a Booking is confirmed, regardless of whether the Tenant proceeds with the accommodation or not.
BedR reserves the right to revise its Service Fee at any time. Any changes to the Service Fee will be communicated to Users prior to their next transaction and shall not apply retrospectively.

10. Agent Conduct

BedR agents are representatives of the Platform for the limited purpose of facilitating visits and Bookings. They are not authorised to act beyond this scope.

BedR agents are expressly not authorised to:

Make any financial commitment, promise of refund, or guarantee of compensation on behalf of BedR or any Owner
Promise token adjustments, rent waivers, or deposit exemptions
Guarantee the condition, cleanliness, hygiene, or suitability of any property
Enter into any agreement, verbal or written, on behalf of BedR that is not recorded on the Platform
Pressurise or coerce any Tenant into making a payment

Any verbal commitment, promise, or representation made by a BedR agent that is not confirmed in writing through an official BedR communication channel shall not be binding on BedR and shall not create any obligation or liability on BedR's part.

If any User believes a BedR agent has acted in an unprofessional or inappropriate manner, they are encouraged to report the incident to BedR at contact@bedrindia.com. BedR will investigate all such complaints internally.

11. Post-Booking Liability

BedR's responsibility ends at the point of a confirmed Booking. BedR holds no liability for any issues arising after a Booking is confirmed, including but not limited to:

The cleanliness, hygiene, or maintenance condition of the property at the time of move-in or at any point during the tenancy
The conduct, responsiveness, or availability of the Owner or caretaker
Any discrepancy between the listed and actual condition of the property post-booking
Any health, safety, or security concerns arising within or around the property
Any dispute, disagreement, or conflict between the Tenant and the Owner during or after the tenancy
Any loss, damage, theft, or harm suffered by the Tenant at the property

BedR strongly advises all Tenants to physically inspect the property and satisfy themselves with its condition before making any payment to the Owner.

12. Communication

By registering on the Platform, Users consent to receiving communications from BedR via SMS, WhatsApp, email, and push notifications. These communications may include booking confirmations, payment receipts, visit reminders, promotional offers, and platform updates.
Users may opt out of promotional communications at any time by contacting BedR at support@bedrindia.com. However, transactional communications related to active Bookings or Visits cannot be opted out of as they are essential to the delivery of BedR's services.
BedR shall not be liable for any failure to communicate caused by technical issues, network failures, incorrect contact information provided by the User, or any other factor beyond BedR's reasonable control.
All official communications from BedR will be made through registered BedR communication channels only. BedR will never request payment details, passwords, or sensitive personal information via phone call, SMS, or unofficial channels. Users are advised to report any such requests to BedR immediately.
Users agree that any communication sent by them to BedR via email, the Platform, or any other channel may be stored, reviewed, and used by BedR for the purpose of resolving disputes, improving services, and ensuring compliance with these Terms.

13. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the overall design and layout of the Platform, is the exclusive intellectual property of BedR and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian intellectual property laws.
Users are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for personal, non-commercial purposes in accordance with these Terms.
Users shall not copy, reproduce, distribute, or create derivative works from any content on the Platform without prior written consent from BedR; use BedR's name, logo, or branding without prior written authorisation; scrape, harvest, or extract any data from the Platform for commercial or non-personal use; or frame or mirror any part of the Platform without express written consent from BedR.
Any content submitted by Users to the Platform, including Listing photographs, descriptions, and reviews, grants BedR a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute such content for the purposes of operating and promoting the Platform.
BedR respects the intellectual property rights of third parties. If you believe any content on the Platform infringes your intellectual property rights, please notify BedR in writing at contact@bedrindia.com.

14. Reviews and Ratings

BedR may invite Tenants to submit reviews and ratings of properties following a completed Visit or Booking. Reviews must be honest, accurate, and based on the User's genuine experience.
BedR reserves the right to remove, moderate, or decline to publish any review that it determines to be false, defamatory, offensive, or in violation of these Terms.
Reviews submitted by Tenants represent the personal opinions of the reviewer and do not constitute an endorsement by BedR. BedR does not verify the accuracy of any review.
Owners shall not attempt to manipulate or incentivise reviews in any manner. Any attempt to do so may result in the removal of the Listing and suspension of the Owner's account.

15. Privacy and Data Protection

BedR collects, stores, and processes personal data of Users in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available at bedrindia.com/privacy-policy.
By using the Platform, Users consent to the collection and use of their personal data as described in the Privacy Policy.
BedR implements reasonable technical and organisational measures to protect User data from unauthorised access, disclosure, or misuse. However, BedR cannot guarantee absolute security of data transmitted over the internet.
BedR shall not sell, rent, or share User personal data with third parties for marketing purposes without the User's express consent, except as required by law or as described in the Privacy Policy.

16. Third-Party Services and Links

The Platform may contain links to third-party websites, services, or content, including but not limited to mapping services, payment gateways, and verification services. BedR does not endorse or assume responsibility for any third-party services or content.
Users access third-party services entirely at their own risk. BedR shall not be liable for any loss, damage, or harm arising from a User's interaction with any third-party service.
Third-party services accessed through the Platform may have their own terms and conditions and privacy policies, which Users are responsible for reviewing and complying with.

17. Disclaimer of Warranties

THE PLATFORM AND ALL ITS FEATURES AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

BEDR EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO:

WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS
WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT ON THE PLATFORM
WARRANTIES THAT ANY LISTING ACCURATELY REPRESENTS THE PROPERTY AS IT EXISTS AT THE TIME OF VISIT OR MOVE-IN

BEDR DOES NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF THE PLATFORM WILL BE ACCURATE OR RELIABLE, OR THAT ANY DEFECTS WILL BE CORRECTED.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, BEDR'S TOTAL AGGREGATE LIABILITY TO ANY USER FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PLATFORM SHALL NOT EXCEED THE SERVICE FEE PAID BY THAT USER TO BEDR FOR THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM.

BEDR SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY
ANY DAMAGE OR LOSS ARISING FROM THE CONDUCT OF ANY OWNER OR TENANT
ANY DAMAGE OR LOSS ARISING FROM RELIANCE ON INFORMATION PROVIDED IN ANY LISTING
ANY DAMAGE OR LOSS ARISING FROM A USER'S INABILITY TO ACCESS THE PLATFORM
ANY DAMAGE OR LOSS ARISING FROM UNAUTHORISED ACCESS TO A USER'S ACCOUNT

NOTHING IN THESE TERMS SHALL LIMIT BEDR'S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY BEDR'S GROSS NEGLIGENCE OR FRAUD.

19. Indemnification

Users agree to indemnify, defend, and hold harmless BedR, its directors, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

The User's use of or access to the Platform
The User's violation of any provision of these Terms
The User's violation of any applicable law or regulation
Any content submitted by the User to the Platform
Any dispute between the User and another User or third party

20. Dispute Resolution

BedR is not a party to any agreement between a Tenant and an Owner. In the event of any dispute between a Tenant and an Owner, the parties are encouraged to resolve the matter directly and amicably.
BedR may, at its sole discretion and without any obligation, assist in facilitating communication between a Tenant and an Owner for the purpose of resolving a dispute. BedR's decision to assist in any matter shall not be construed as an admission of liability or responsibility.
In the event of any dispute between a User and BedR, the User shall first raise the matter with BedR by writing to contact@bedrindia.com. BedR will endeavour to resolve the dispute within 15 working days of receiving the complaint.
If the dispute is not resolved through the above process, the parties agree to submit the matter to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. The seat of arbitration shall be Mumbai, Maharashtra. The language of arbitration shall be English.
Nothing in this clause shall prevent either party from seeking interim or injunctive relief from a competent court where necessary.

21. Force Majeure

BedR shall not be liable for any delay or failure in the performance of its obligations under these Terms where such delay or failure arises from circumstances beyond BedR's reasonable control, including but not limited to natural disasters, acts of God, pandemics, government actions, civil unrest, internet or network failures, or power outages.
In the event of a Force Majeure event, BedR will notify Users as soon as reasonably practicable and will resume normal operations as soon as the Force Majeure event ceases.

22. Changes to the Agreement

BedR reserves the right to amend, modify, or update these Terms and Conditions at any time at its sole discretion and without prior notice to Users.
Any changes to these Terms will be posted on the Platform with a revised "Last Updated" date. It is the responsibility of Users to review these Terms periodically.
Continued use of the Platform after any changes to these Terms constitutes the User's acceptance of the revised Terms.
If any User does not agree with the revised Terms, they must immediately discontinue use of the Platform and may close their account by writing to contact@bedrindia.com.

23. Account Suspension and Termination

BedR reserves the right to suspend, restrict, or permanently terminate any User's account at any time and without notice if BedR determines, at its sole discretion, that the User has:

Violated any provision of these Terms
Provided false or misleading information
Engaged in fraudulent or illegal activity
Caused harm to another User, Owner, or third party
Acted in a manner detrimental to BedR or the Platform

Upon termination of a User's account, the User's access to the Platform will be immediately revoked. Any pending Bookings or Visits at the time of termination will be handled on a case-by-case basis at BedR's sole discretion.

Users may close their own account at any time by writing to contact@bedrindia.com. Closure of an account does not entitle the User to any refund of fees paid.

24. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019, BedR has designated a Grievance Officer to address User complaints.

Any User who has a grievance in connection with the Platform or its services may contact the Grievance Officer at:

Name: Grievance Officer, BedR India
Email: contact@bedrindia.com
Address: Mumbai, Maharashtra, India
Response Time: BedR will acknowledge all grievances within 24 hours and endeavour to resolve them within 15 working days.

25. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, including but not limited to the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Indian Contract Act, 1872.
Subject to the arbitration clause in Section 20, all disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

27. Entire Agreement

These Terms and Conditions, together with the Privacy Policy and any other policies published on the Platform, constitute the entire agreement between BedR and the User with respect to the use of the Platform and supersede all prior agreements, representations, and understandings.

28. Contact

For any queries, concerns, or complaints regarding these Terms and Conditions, please contact us at:

Email: contact@bedrindia.com
Support: contact@bedrindia.com
Website: bedrindia.com

By accessing or using the BedR Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.